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ChangeSmith works on the aspirational side of the pursuit of organizational and business outcomes, advising and facilitating as our clients to shift the levers of organizational change, culture management, and leadership development in order to enable a remarkable people experience.

If the employees come first, then they’re happy…. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders.

It’s not one of the enduring great mysteries of all time, it is just the way it works.


- Herb Kelleher, CEO, Southwest Airlines