How should we expect people to behave differently as a result of our work together?
Our best solutions demonstrate balance between a remarkable people experience and the realization of shared business outcomes. For ChangeSmith, each client engagement is an opportunity for collaboration - an opportunity to grow together. We explore the cultural infrastructure to identify with precision why people behave the way that they do. In this way, we build trust and create accountability. Then we appeal to both rational and emotional perspectives, and encourage the provision of support and the removal of barriers to orchestrate sustainable business transformation.
We influence these conditions in five distinct ways so that healthy leaders can change the game.
consulting
Approach: Collaboration and assessment followed by recommendations and expert advisory support
Practitioner Responsibility: Provide relevant and actionable analysis and advice
Direct Outcomes: Expertise and understanding of what needs to be accomplished to achieve a desired outcome
Team Performance Impact: Recommendations to which the team can commit and implement, and which may have positive effects on their work
training
Approach: Learning curriculum delivered through reading, teaching, and exercises
Practitioner Responsibility: Accurately and effectively communicate subject matter; facilitate knowledge transfer
Outcomes: Increased knowledge and understanding of a given subject area; acquisition of new skills
Team Performance Impact: Practiced skills may be transferred over into real work situations
facilitation
Approach: Active guidance and leadership of a specified method, process, or tool during a planned meeting or work session
Practitioner Responsibility: Implementing the method, process, or tool effectively to drive the team’s desired results
Direct Outcomes: Achievement of a specific team goal or deliverable
Team Performance Impact: Encouraged by the progress they’ve made, the team leader and members may adopt useful facilitator behaviors and/or a new method, process, or tool
coaching
Approach: Targeted intervention based on the specific needs of one individual team member or leader
Practitioner Responsibility: Provide listening, strategy, and leverage of experience to expand perspectives and insights
Direct Outcomes: Greater awareness of presence and how the individual or leader ‘shows-up’ with the team
Team Performance Impact: New and broader perspectives can immediately help to bridge gaps in teams and contribute to high levels of shared performance
team coaching
Approach: Real-time interventions during regular team meetings and work sessions
Practitioner Responsibility: Sharing in-the-moment observations and questions that expand team awareness and potential for change
Direct Outcomes: Immediate improvements in awareness, skills, and effectiveness
Team Performance Impact: Positive changes in individual and team performance can be observed and reinforced right away
